• Summary

    Proven Technology Leader with career-long history of high standards of performance, team-building, leadership, and delivering visible results.

    Strategic IT Manager with demonstrated ability to develop long-term goals consistent with institution and connect daily operations and tactics with overall strategy.


    Business Intelligence and Process Champion dedicated to improving efficiency throughout an organization and institution and promoting best practices for ongoing productivity.


    Effective Team Builder using different management and professional development tools to bring the most out of any group


    Communicator and Connector able to fluidly interact with faculty, staff, administrators, trustees, students and other community members, as well as bring disparate groups together to achieve shared goals.

  • Experience

    Muhlenberg College

    Chief Information Officer August 2015-Present

    Chief executive for all Information Technology operations at a 2200-student liberal arts institution. Direct responsibilities include strategic planning and budget management. Oversees a staff of 25 FTE, ranging from general faculty, staff and student support to media services and administrative systems. Engaged with faculty on a number of topics from digital learning to pedagogy. Annual budget inclusive of capital in excess of $2M.

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    • Reorganized department to create an Instructional Technology & Digital Learning group to address growing institutional needs in classroom and other learning spaces, plus the development of new delivery models such as online and hybrid courses. Instructional Technology was not supported before this change.

    • Oversaw implementation of a Workday Enterprise Resource Planning (ERP) solution to replace legacy Student Information System (SIS). Involved coordination of multiple committees, complex vendor management and negotiations, and working with contractors and outside project teams. Implementation slated for mid-2018. New solution should dramatically improve business processes, develop change management practices, and positively affect institutional culture.

    • Launched Canvas Learning Management System (LMS) in Fall 2016, with over 97% adoption by faculty.

    • Selected Google GSuite for Education as a new communication and collaboration platform, replacing limited Novell Groupwise email & calendaring solution. Implementation completed early 2017. GSuite is the first campus-wide collaboration tool.

    • Deployed new Mitel Voice over IP (VoIP) phone system during summer and fall 2016, replacing end of life Nortel PBX solution. Complex project that included development of SIP-based redundancy, upgrades to wiring and networking in virtually all buildings, and continued support for over 500 analog connections. Reliable disaster recovery and business continuity measures also implemented..

    • First major upgrade to the wireless networking infrastructure since initial installation several years previous. Installed over 250 access points in 4 residences during Fall 2015 alone, dramatically improving student experience. Student bandwidth usage went up an average of 25% per residence following the upgrade, indicating significant increase in usage. Complaints went to nearly zero.

    • New print kiosk and print accounting system upgrading 25 aging black-and-white printers to 21 state-of-the-art color laser printers with full ID card integration and feature-rich status monitoring and billing.

    • Launched Internet TV (IPTV) in Fall 2017, working with the Office of Residential Services

    • Emphasis on professional development and staff retention programs to meet changing needs of college. Increased budget for conferences and training four-fold.

    • Developed shared governance models for multiple major projects, including selection of a new Learning Management System (LMS), Enterprise Resource Planning (ERP) solution, and new email and collaboration system. This involved the community in major decision-making while still moving large projects forward at a rapid pace.

    • Unified tier 1 and tier 2 support services under a new Director of Client Support Services, increasing efficiency of service delivery and the development of an intentional service management approach.

    Menlo College

    Chief Information Officer Aug 2012 - Present

    Executive-level position overseeing the breadth of all IT operations and planning at a small, business-focused liberal arts institution.  Managing a team of 7.5 FTE with a budget of $1.5M, the CIO role governs work on infrastructure, ERP operations, IT vendor management, contracts, daily support, and help desk.  Also responsible for process improvement through business intelligence and operations training.  Key accomplishments:

    • Enterprise CRM for college and athletics recruiting, fully integrated with central systems
    • Growing academic computing program that includes classroom/learning space design and consulting with facultyComplete overhaul, redesign, and replacement of wired and wireless network, to latest and fastest protocols with an emphasis on user experience and ease of connection
    • Dramatic improvement in cybersecurity and intrusion detection
    • Extensive work on sourcing – from development of existing staff to identifying key partners to complete outsourcing – and working with a cash-flow-based budget environment that necessitates precise fiscal management.
    • Redesigned significant virtual desktop infrastructure (VDI) for higher productivity, upgraded network and security to enterprise levels, implemented unified communications (UC) and oversaw virtualization of all Menlo systems.
    • Aided in establishing Menlo’s first online alumni directory.
    • Started series of online newsletters and in-person “town hall” presentations to develop transparency and sense of openness to community.
    • Complete redesign and installation of a new enterprise wired and wireless network based on latest protocols, offering comprehensive campus coverage.

    ACM SIGUCCS 2012 & 2013 Annual Conferences

    Treasurer Apr 2011 - January 2014

    Volunteer position with international organization focused on higher ed and IT. Part of the Core Committee responsible for planning the Annual Conference for the Special Interest Group for University and College Computing Services (SIGUCCS). Primary responsibility is to manage budget of over $300,000 that is based on a multitude of factors that change from week to week. Additional responsibilities, as part of the core committee, are general input on design and theme of the conference.

    Santa Clara University

    Assistant Dean for Law Technology and Academic Computing Oct 2007 - Jul 2012

    Chief strategist and manager for technology serving the Law School community.  Identified emerging trends and technologies that directly benefit the school and its mission.  Developed short and long-term strategic and tactical plans for the school, and sculpting a department and culture to meet those goals.  Managed budget in excess of $600,000 annually. Key accomplishments:

    • Increased collaboration and sharing of resources with Central IT through regular communications, interpersonnel interactions, and an emphasis on transparency, improving efficiency and compliance with university standards
    • Aggressively upgraded and rebuilt infrastructure to an enterprise level, dramatically improving agility and right-sizing demands with staff resources
    • Initiated a rebuild of our content management and administrative system to support dynamic online presence requirements
    • Supported introduction of business intelligence measures to school operations, improving transparency and data-based decision-making
    • Launched the school’s iTunesU presence, growing our repository of online materials by over 900% in less than a year
    • Implemented Santa Clara University’s first cloud-based file storage/collaboration service (based on Box)
    • Introduced a “value” focused decision-making framework and teamwork concept known as ‘the polygon.”

    Stanford University

    Educational Technology Manager Aug 2006 - Oct 2007

    -Research, design, and implementation of new learning space elements at Stanford University central and residential locations. Provide leadership on these topics, working in conjunction with university departments and outside vendors to implement new technologies and ideas.

    Stanford University

    Technical Projects Specialist Aug 2004 - Aug 2006

    Floating project manager for orphaned and/or large-scale, cross-functional projects for Academic Computing department. Included implementation of new services and technologies for students, design of learning spaces, and development of policies and procedures governing operations.

    Stanford University

    Technology Projects Manager Jan 2002 - Aug 2004

    Provided leadership on implementation of technology in support of students with disabilities via the Student Disability Resource Center, part of the Office of Accessible Education. Identified practical application of solutions that would best meet student needs, and developed infrastructure and install-based needed for deployment. Also managed our centralized accessibility lab and the production group responsible for creating accessible course materials, such as texts in Braille and electronic formats, for students.

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    Allan did much more than serve as treasurer of the ACM/SIGUCCS 2012 conference; he was ready to serve in any capacity as needed, and provided terrific energy and impetus toward positive changes in the way the conferences do business. He maintains a high-level, strategic vision of complex endeavors while maintaining an excellent grasp on logistics and detail. Allan would be a valuable asset to any organization.

     

    Carol Rhodes

  • Organizations and Certificates

    Memberships

    Member

    Special Interesting Group for University and College Computing Services (2011-Current)

    Memberships

    Participating Member

    EDUCAUSE (2008-Current) 

    Memberships

    EDUCAUSE Fellowship Advisory Committee (2013-2014)

    Certificates

    Learning Technology Leadership Program

    EDUCAUSE Institute (2013)

    Certificates

    Leadership Program

    EDUCAUSE Institute (2013)

    Certificates

    Fellow, Leading Change Institute

    EDUCAUSE (2014)

    Memberships

    Treasurer and Core Committee Member

    SIGUCCS Annual Conference (2011-2013)

    Memberships

    Executive Committee, Special Interest Group for University and College Computing Services (2014-2017)

    Certification

    ITIL v3 Foundation

  • Education

    Santa Clara University

    Business, MBA 2007 - 2010

    MBA

    Stanford University

    History, BA 1996 - 2000

    History, BA

    Activities: Stanford Concert Network

  • Publications

  • Let's Chat!

    Email

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    Allentown, PA

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